Terms of service

Terms of Service

Overview

This website is operated by Alchemē Aesthetics. Throughout the site, the terms “we”, “us” and “our” refer to Alchemē Aesthetics. By visiting our site and/or purchasing something from us, you agree to be bound by the following Terms of Service.

These Terms apply to all users of the site, including browsers, customers, merchants, and contributors of content.

Online Store Terms

By using this website, you confirm that you are at least the age of majority in your state or territory of residence, or that you have given consent for any minor dependents to use this site under your supervision.

You may not use our products for any illegal or unauthorised purpose.

Product Information

We make every effort to display product descriptions, images, and information as accurately as possible. However, we do not guarantee that product descriptions or other content on this website are completely accurate, current, or error-free.

Skincare products may affect individuals differently. Results may vary depending on skin type, concerns, and proper use of the product.

Pricing and Payments

All prices are listed in Australian Dollars (AUD) and are subject to change without notice.

We reserve the right to modify or discontinue products or services at any time.

Payments are processed securely through our payment providers. Orders placed using Afterpay may incur an additional 2% transaction fee, which will be applied at checkout.

Orders

We reserve the right to refuse or cancel any order at our discretion, including orders that appear to be fraudulent or placed by resellers.

If we cancel an order after payment has been processed, a full refund will be issued to the original payment method.

Shipping

Orders are typically processed and shipped within 1–3 business days. Shipping timeframes may vary depending on the location and shipping method selected.

Please refer to our Shipping Policy for full details.

Returns and Refunds

Our refund policy outlines the circumstances in which refunds or replacements may be offered.

Please refer to our Refund Policy for further information.

Nothing in this policy excludes your rights under the Australian Consumer Law.

Limitation of Liability

To the maximum extent permitted by law, Alchemē Aesthetics will not be liable for any damages or losses resulting from the use or misuse of products purchased through this website.

Customers are responsible for ensuring products are suitable for their skin type and for following all usage instructions provided.

Third-Party Services

Certain services on our website may be provided by third-party providers, including payment processors and shipping carriers. We are not responsible for the policies or practices of these third parties.